SECRET CERES Australia and New Zealand

Due to the nature of the product, all intimate care product sales are generally final and exempt from exchange/return.

In cases where the product arrived damaged or broken due to poor handling during shipping or any manufacturing defect, we will exchange the product or issue a full refund if the customer changes their mind about the purchase. In both cases, the product must be returned with its original packaging.

Sometimes, we make exceptions because the return shipping costs are too high.

In such cases, we need clear documentation, including pictures of all damages immediately after receiving the shipment. In addition, the replacement product comes only in a pouch without the outer box.

All orders with any pre-ordered item(s) will be held and shipped together on the date listed for pre-order arrival unless otherwise specified. 

If you need an item to arrive on a guaranteed delivery date, please select one of the Express-shipping methods. 

Once an order is placed, your shipping address may not be changed. If a package is undeliverable, the customer will be held responsible for return shipping as well as original shipping charges.

Please note that shipping fees for unclaimed packages will not be refunded. If package status shows delivered, and you did not receive the item, all claims must be made by the customer to the designated carrier.  

CUSTOM  IMPORT  DUTIES  

NATURAL BODY CARE is not responsible for customs or import duties that apply to international shipments. If you decline to pay the customs or duty fees and the package is returned to us, the customer is responsible for all shipping costs, including return shipping, and we will issue the remaining balance as ‘Store Credit’ (No refunds will be issued).  

TRACKING  

Natural Body Care is not responsible for tracking any orders that have been shipped. Please refer to the links we send to you for tracking information.    

AVAILABILITY  

Any obligation on our part to fulfill orders is subject to the availability of the respective article(s), i.e., delivery is executed only as long as the particular article you have ordered is in stock. 

If delivery is not possible or only at a later date, we will inform you, and you have the option to decide if you wish to wait until the item is back in stock or receive a refund of any advance payments made.    

BACKORDERS

You will be placed on a priority waitlist if a backorder occurs on your item(s). We will promptly ship the item(s) upon arrival. In addition, we will inform and update you by e-mail with the estimated arrival date. If backordered item(s) are not received in a reasonable period, please contact us at:

customerservice@secret-ceres.com

DELIVERY  DATES  

The indicated delivery dates serve as a guideline only and are not binding. Deliveries are usually made within 5 to 10 business days if the item is in stock, but international shipments to certain destinations can take up to 15 business days. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as business days and should be considered when calculating shipping times.  

PAYMENT  SERVICE  

All prices quoted include the legal VAT. All prices are quoted in the order confirmation and are due for payment when the order is placed.  

RESERVATION  OF  OWNERSHIP  

We reserve ownership of any products bought until the product in question and all other articles from the same shipment have been paid for in full.  

RETURN  POLICY  

Due to the nature of our products (personal hygiene & intimate products), all of our products are excluded from the return privilege unless the product was damaged or broken. Please make all claims in writing within 14 days after receiving the product in order to guarantee a replacement. Please report all product defaults to: customerservice@secret-ceres.com

WARRANTY  

Please report any packaging defects immediately to the delivery agent. Product defects must be reported within 14 days from receipt of the merchandise. Generally, you may claim rectification.

If this fails, you may choose between rescission from the contract or reduction of the purchase price and damage compensation as permitted by law. We are released from the obligation to deliver if no replacement article is available.

In such cases, we must inform you without delay and return any payments you have already made. Legal warranty terms apply, excluding damage resulting from wear and tear, lack of care, or inappropriate handling of the object.

Due to the ingredients' composition and nature, the Secret Ceres are very fragile and must be handled with appropriate care. 

Wild-growing botanicals cannot be grown in nurseries or farms. Most of our raw materials come from areas with no standards for organic certification. Our raw materials come from a fertile and biodynamic environment where they complete a natural growth cycle and ripening process.

We select only the purest and most potent ingredients. Raw materials are processed at temperatures that do not exceed that of the sun's heat to retain their bioenergetic and molecular structure.

Our ingredients are sustainably harvested, leaving the natural tree population and the pristine ecosystem intact.

We work with suppliers who share the same ethical and quality standards. In addition, the processing is done with the utmost care and respect for nature and living beings.

Biodynamic harvesting, processing, and manufacturing. They support the preservation of ancient botanicals, indigenous traditions, and wisdom. Secret Ceres is a GLOBAL ETHICS-certified holistic beauty product. GLOBAL ETHICS is issued to products made of sustainable raw materials by manufacturers with documented CSR systems.

Alunite, Ocimum Sanctum Seed, Punica Granatum Seed Extract, Kaolin, Eurycoma Longifolia Root Extract, Scaphium Affinis Seed Extract, Star Crystal, Artemisia AnnuanRoot Extract, Punica Granatum Cortex, Curcuma Rhizome Extract, Aqua (Artesian), Piper Betle Folium, Sterculia Foetida Seed.